Refund and Returns Policy

1. Refund Policy:

We offer a 30-day refund policy for all purchases made on Famny.co.uk.

To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

Refunds will be issued to the original payment method used during the purchase.

Shipping costs for returns are non-refundable unless the return is due to a mistake on our part or a defective item.

2. Returns Process:

To initiate a return, please contact our customer service team within 30 days of receiving your order.

We will provide you with the necessary instructions and a return shipping address.

Please securely package the item to be returned, preferably using the original packaging.

It is recommended to use a trackable shipping service for the return to ensure its safe arrival.

Once we receive and inspect the returned item, we will process the refund within 7 business days.

3. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately upon receipt.

We may require you to provide supporting evidence such as photos or videos of the damaged or defective item.

In such cases, we will either send a replacement or issue a full refund, including the shipping costs.

4. Non-Returnable Items:

For hygiene and safety reasons, we cannot accept returns or offer refunds on artificial flowers that have been used or are not in their original condition.

5. Contact Us:

If you have any questions or concerns regarding our refund and returns policy, please contact our customer service team at sales@famny.co.uk or call us at +44 7483 440450.

We are here to assist you and ensure your satisfaction with our products and services.